Frequently Asked Questions:

Here is a list of some of our most frequently asked questions. If you have other questions, please feel free to contact us.

How do I get free shipping?

Please go to the Shipping Information page for more information.

How much does shipping cost and how long will it take?

Please view our Shipping Information page.

What is your return policy?

FirstTreks.com guarantees 100% satisfaction. Please see our store policies for complete return information.

How can I contact someone if I have a question?

You may reach us toll free at 888-672-7657 or by email at info@firsttreks.com. For additional contact information visit our contact us page.

How do I know my personal information is secure?

Our commitment to your security is a top priority at FirstTreks.com.  We employ the industry standard SSL encryption that all major internet storefronts use (such as Amazon.com). To view our complete privacy policy visit our store policies page.