Store Policies:

PRIVACY POLICY
Our order process is secure, and all personal information submitted to us is kept in strict confidence, and is shared with no one outside of FirstTreks.com. This site uses an order form to collect customer contact information (e.g., email address), and financial information (e.g., credit card numbers). Contact information from the order forms is used by FirstTreks.com to ship purchases and to get in touch with the customer regarding their order when necessary. Financial information is used only to bill the customer for products and services. This site employs the industry standard SSL encryption that all major internet storefronts use (such as Amazon.com).

This site contains links to other sites. FirstTreks.com is not responsible for the privacy practices or the content of such web sites.

At this time, FirstTreks.com does not send out promotional information or printed catalogs. In the future we may choose to do so. If you would like not to receive such information you may have your name removed from our mail list by sending an email request to: info@firsttreks.com.

This site gives users the ability to change and modify information previously provided by sending an email request to info@firsttreks.com or by calling 888-672-7657.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact FirstTreks.com by sending and email message to info@firsttreks.com or by calling 888-672-7657.

RETURNS
FirstTreks.com guarantees all products we sell for 30 days from date of purchase. If for any reason you are not 100% satisfied with a product, you may return it for a full refund, excluding shipping and handling charges. There is no restocking fee with the exception of Trail-Gator Tow Bars. There is a $20.00 restocking fee applied to the return of each Trail-Gator Tow Bar. Return Authorization is not required. Please include a copy of the original invoice with all returns and note the reason for the return.

Returns via U. S. Postal Service, ship to:
First Treks
PO Box 1462
Stowe, VT 05672

Returns via UPS, Federal Express or DHL, ship to:
First Treks
112 Main St
Stowe, VT 05672

Should problems arise with merchandise after 30 days from the date of purchase, contact the manufacturer directly per the warranty information included with the product. All of the manufacturers of the products sold by FirstTreks.com offer excellent warranties. Contact FirstTreks.com at 888-672-7657 if you require assistance in contacting a manufacturer regarding a warranty claim.

DAMAGED & SHORT SHIPMENTS
In the unlikely event that your shipment arrives with obvious physical damage to the packing box, please inspect the package contents before accepting the package. If an item is missing from the package and/or there is damage to an item, do not accept the delivery and request that the carrier’s representative make a note of the problem. Immediately contact FirstTreks.com at 888-672-657 and we will ship a replacement order (dependent on item availability).